Frequently Asked Questions (FAQs)

Yes, you can. Our team of experts are ready to assist. Give us a call on 020 7400 1265. Our lines are open Mon-Fri 9am-6.30pm and Sat 9am-5.30pm.
Due to popular demand certain shows, concerts and performances may sell out or certain offers may only have limited availability. If you cannot find what you are looking for, please contact us 020 7400 1265 and we will do our very best to fulfil your requirements, or find you a suitable alternative.
We accept Visa, Mastercard, Visa Debit and American Express cards. All tickets must be paid for before delivery or collection.
Yes it is. We maintain the most up to date security systems to ensure your personal details are safe with us. Orders are processed using secure server software (SSL) to protect your personal and credit card details.
Once you have completed the booking process, you will receive an email with confirmation of your booking. Generally, you should receive your confirmation within an hour of booking. If your email has not arrived, then please check your spam filter or, if you’re unsure, please contact us on 020 7400 1265 so that we can send you a duplicate. Lines are open Mon-Fri 9am-6.30pm, Sat 9am-5.30pm.
For groups of 8 or more please call our specialist team as we can negotiate specific deals for you at both the theatre and hotels. Our telephone number is 020 7400 1265 and lines are open Mon-Fri 9am-6.30pm, Sat 9am-5.30pm.
You should receive your booking confirmation via email within an hour of booking. Many email account providers offer filters to protect users from unwanted mail (spam) so if you have not received your email confirmation please check your Junk/Spam folders as it may have filtered our email by mistake. If you cannot find your email confirmation, please contact us on 020 7400 1265 or email us at so we can send you a duplicate.

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   +44 (0)20 7400 1265